Career

• POSITION DESCRIPTION:

The Human Resources Specialist performs all functions according to the designated department

• MAIN DUTIES:
• Creates and maintains the database of new and departed employees of the company;
• Saves and maintains the archive for the personal files of the employees, maintaining the confidentiality and procedures of the directorate;
• Compiles individual employment contracts;
• Creates, maintains and develops the database of permits and medical reports of the staff;

• Follows the process of completing the attendance list
• Prepares periodic, three/six-monthly analytical reports as well as the annual report
• Make announcements and publications on the company’s electronic portal, recruitment agencies as well as with the job office;

 

• MAIN CRITERIA

Education: Graduated from university

Foreign language: English

Computer skills: Microsoft Office package

Required experience: over 3 years of experience in similar work.

 

The application deadline is November 12, 2022, at 5:00 p.m.

* Only selected candidates will be contacted.

* All applications will be treated confidentially according to Law No. 9887 on “Protection of personal data”.

 

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• To present and sell the company’s services to new and existing customers.
• To achieve the monthly objectives set by the company.
• To implement company policies, directions and procedures.
• Identify and resolve customer concerns in a timely manner.
• Maintain regular relations with customers.
• To respect working hours.
• To implement the dress code as required by the job position based on the company’s Code of Ethics.
• To cooperate with other departments until the solution of any problem/request from customers.
• To perform other tasks that may be assigned from time to time in order to achieve and develop the objectives and strategies of the Company

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Description:

We are looking for a candidate who first and foremost understands the telecommunications market, is empathetic and fits the organization’s vision for a specific customer segment. We offer a positive work environment with young and energetic people, which offers the right balance between autonomy and guidance. The job role will be responsible for executing initiatives aimed at driving customer engagement and retention on Digicom’s network

 

Key competencies:

• In this role, you will be the bridge of communication with several segments of our customers.
• Constantly seek customer input and work closely with our teams to translate customer feedback and requests with the highest impact on improving company processes
• Manage a portfolio of client accounts.
• Assist with customer calls in order to reduce the number of debtors.
• Assists in the collection of payments, equipment or penalties in function of the target.
• Proactively analyze the customer experience, contributing to the design, implementation and follow-up of campaigns aimed at customer satisfaction on the network.
• Maintaining integrity with our customers and ensuring the best customer experience in every contact.
• Performs other duties and responsibilities assigned by superiors.

 

Knowledge and experience:

• Previous Experience 1 to 2 years of experience in customer service or strategic account management in support of a company’s customers.
• Ability to communicate clearly and convincingly, which allows you to create trust and build professional relationships between company structures and with customers
• Knowledge of using tools such as Excel, Office, CRM to translate large amounts of data into clear and actionable business insights.

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Digicom is looking for a Marketing Specialist who wants to join our team. We are especially interested in candidates with marketing specialization and having a background in the telecommunications industry is preferred.

Responsibilities

• Contribute with ideas and solutions to meet business objectives.
• Work and communicates with advertising agencies to create marketing campaigns, spots and radio productions etc.
• Implement and monitor marketing ATL and BTL communication channels.
• Collaborate with multiple departments to support campaign processes and updates.
• Analyze industry trends and monitor activities of competitors to identify new marketing opportunities.
• Develop and create marketing materials and ensure brand guidelines are met.
• Write, proofread, and edit creative and technical content across different communication mediums.
• Assist with planning and preparing for events and fairs, coordinating material production, display preparation, and distribution of materials.
• Other related duties as assigned.

Qualifications

• Bachelor’s degree in business administration, marketing, communications or a related field.
• Minimum 3 years of experience in marketing.
• Strong written and verbal communication skills.
• Professional working proficiency in English Language.
• Excellent research, analytical and reporting skills.
• Strong prioritization, organization and project management skills.

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Duties and Responsibilities:

• Completing and posting contracts in Online search for agents’ client portfolios and their distribution.
• Taking customers on the phone for monthly payments. (Churn)
• Reports for business customers. (invoices, payments) Tracking of installations for business.
• Taking on the phone customers who encounter problems with the service, solving them with the relevant departments
• Communication via emails according to customer requests
• Maintain customer relations
• Delivers information, analysis, and daily summaries of work activities to company executives.
• Resolve any problems or complaints of customers that come through the phone, support, sales, finance, etc.
• Provides information on services, prices according to customer requirements;
• Assists sales staff with necessary documentation such as offers, contracts.

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Position Summary:

Digicom is looking for a Product Marketing Specialist who wants to join our team. Having a background in the telecommunications industry is preferred. We are especially interested in candidates with product launch experience and marketing specialization.

The Product Marketing Specialist will be responsible for developing and executing new product launch strategies to meet target objectives. The Product Marketing Specialist plays an integral role in coordinating with the Marketing and Sales Management teams to build impactful strategies that will drive the success of each product campaign. They will create new product marketing content that will support each campaign including: sales enabling collateral, product messaging and other marketing activities.

The Product Marketing Specialist will be looking at competitive analysis and identifying gaps and opportunities in accordance with internal competitive intelligence. This position will also be asked to ensure that the content is engaging and communicates ideas clearly and authentically.

 

Responsibilities:

• Developing and executing new product launch strategies to meet sales target objectives.
• Strategize and execute persuasive product content for all product marketing campaigns.
• Create, manage and monitor Benchmark and Client Behavior reports.
• Create sales enabling collateral and product messaging.
• Responsible for daily sales report, including ARPU evidences.
• Provide proactive ideas for product strategy and deliverables.
• Proven ability to transform technical content into engaging, customer-facing content.
• Coordinating with Marketing, Sales, and Customer Service teams to build impactful strategies.
• Manage the new products work flow in collaboration with Sales and IT Department.
• Conducting research on any given topic.
• Create new product marketing content that will support each product campaign.
• Other Marketing Department project coordination or responsibilities may be required.

 

Skills and Qualifications:

• Bachelor degree in management, marketing, finance or related fields.
• Minimum of 2 years of product marketing experience.
• Strong interpersonal skills and the ability to collaborate across teams and departments to meet or exceed goals.
• Ability to manage multiple projects at the same time in a fast-paced environment.
• Very detail oriented and highly organized with excellent time management skills.
• Background in telecommunications industry is preferred.
• Excellent research skills.
• Professional working proficiency in English Language
• The ability to self-manage one’s schedule and deliver completed work on time.

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Duties and Responsibilities:

• To present and sell the company’s services to new and existing customers.
• To achieve the monthly objectives set by the company.
• To implement company policies, directions and procedures.
• Identify and resolve customer concerns in a timely manner.
• Maintain regular relations with customers.
• To respect working hours.
• To implement the dress code as required by the job position based on the company’s Code of Ethics.
• To cooperate with other departments until the solution of any problem/request from customers.
• To perform other tasks that may be assigned from time to time in order to realize and develop the objectives and strategies of the company.

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Position Criteria

It will update the data and project plans of the terrain groups on the map.

Maintains and updates the Autocad/ArcGis system as needed and reports them daily.

Prepares weekly/monthly reports on FTTH network updates or daily survey.

Prepares CAD projects according to telecommunication standards.

Printing and extracting data or updating maps according to projects.

Tracks TT tickets in the system and coordinates them with field groups.

Updates them for technical solutions or work orders.

 

Position Criteria

Have at least 1 year of work experience

Know very well Autocad, , ArcMap and GIS programs.

To know and use the creation of GIS data models according to the required standards

Experience in the field of telecommunications is an advantage.

 

Company Offers

The necessary training

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Position Criteria

Must have a higher education in Telecommunications, Electronics, Electrical Engineering or similar.

Knows the telecommunication standards and distribution topologies of the optical fiber network.

Knows the fiber network (FTTH/GPON) and has a minimum of 1 year of experience in the field of FTTH network design or planning.

Knows and uses Autocad, ArcGis programs.

 

Duties and responsibilities

Field survey for technical details of requests from Sales or TT tickets opened in the system.

Updates/Plans/Designs the fiber optic network in the field for the preparation of the Implementation Project.

It studies the buildings for fiber access and plans the way of fiber installations to provide the subscriber service.

Collect the necessary information from the field for the construction of civil and cable infrastructure.

Designs in Autocad / Arcgis the network with the necessary data.

Situation/prevents and realizes the required reports.

 

Company Offers

The necessary training

 

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General description

Finance Specialist in Budgeting and Reporting is responsible for financial planning, supervision and reporting. The person is responsible for supporting the Finance Manager in planning and making decisions by identifying, maintaining, evaluating information and recommending actions for the financial well-being of the company.

The person with the status of Planning and Reporting Specialist will maintain constant contact with the Finance Manager and the heads of other departments. This position is committed to ensuring compliance with tight deadlines.

Duties, responsibilities and powers

• Builds financial database by identifying information sources, gathering, verifying and supporting data.
• Prepares financial reports by gathering, formatting, analyzing and explaining information.
• Provides monthly analysis of financial results compared to budget.
• Provides strategic support and analysis to the Finance Manager in the areas of financial operations.
• Evaluates potential plans by identifying potential outcomes and returns.
• Recommends financial actions by evaluating opportunities in relation to the organization’s goals.
• Manages the preparation and communication for all internal and external financial reporting.
• Collaborates closely with other departments within the company to draft the annual budget;
• Support in special projects and work process improvement.

Education:

Higher education, Economics and Finance Branch

Professional experience:

The position is suitable for individuals with +4 years of experience in the Finance Department.

Also, the position requires strong communication and reporting skills.

Skills and Qualities: Good communication skills – interpersonal, written and verbal.

• Very good knowledge of the Finance 5/ ALPHA program
• Very good computer skills. (Microsoft Office)
• Good understanding of accounting and auditing principles, budgets, forecasting and cost control.
• Knowledge of accounting methods and procedures.
• Able to organize work while meeting deadlines.
• High integrity, very good organizational skills
• Good negotiation, organizational, planning and analytical skills.
• Able to work with minimal supervision.
• Very good knowledge of the English language.

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Duties and Responsibilities:

• Ensures that customers remain satisfied with the service provided.
• It keeps the store in optimal conditions and ensures that the products are fully transparent to the customers.
• Recommends and displays articles according to the company’s customer service objectives.
• Stay updated on company offers.
• Accurately describes the features and benefits of the product.
• Enforces company policies, guidelines and procedures.
• Identifies and resolves customer concerns in a timely manner.
• Maintains regular relations with customers.
• Respects working hours.
• Enforces dress code as required by the job position based on the company’s code of ethics.
• Cooperates with other departments until solving any problem or request from customers.
• Performs other tasks that may be assigned from time to time in order to achieve and develop the objectives and strategies of the company.

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DIGICOM SH.PK” is a company active in the field of electronic communications such as Internet, Telephone, Data, IT Service, etc.

As part of the expansion of the activity, DIGICOM seeks to employ Help Desk Support

Duties and Responsibilities

1. Provides first level support for any problem presented.
2. Provides assistance via phone, email and ticket system.
3. Identifies and provides solutions to the problems that have the highest priority.
4. Follow up on open issues until they are resolved.
5. Provides technical assistance for resolving open issues.

• Qualifications: Higher education (IT), knowledge of networking (CCNA advantage), knowledge of Windows operating systems, experience in LAN, WAN (knowledge of the telephony field is an advantage), flexible in schedules, user of monitoring programs and Microsoft Office, English and Italian language skills, experience in customer relations.

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