Customer care specialist

General information

Position

Customer care specialist

Type of work

Full-time

Location

Tiranë / Albania

Working method

On-Site

Tasks and responsibilities:

  • Filling and posting of contracts in Online search for agent client portfolio and their distribution.
  • Getting customers on the phone for monthly payments.(Churn)
  • Reports for business customers. (invoices, payments) Tracking of installations for business.
  • Calling customers who encounter problems with the service, resolving them with the relevant departments
  • Communication via emails according to customer requests
  • Maintain customer relations
  • Conveys information, analysis, and daily summaries of work activities to company executives.
  • Resolve any problem or customer complaint that comes via phone, support, sales, finance, etc.
  • Provides information on services, prices according to customer requirements;
  • Helps the sales staff with the necessary documentation such as offers, contracts.

Requirements

  • Education: Graduated from university
  • Foreign languages: English
  • To have good communication skills
  • To be able to work in a group and under load

All those interested are requested to send their CV via the e-mail address hr@digicom.al

* Only selected candidates will be contacted.

* All applications will be treated confidentially according to Law No. 9887 on “Protection of personal data”.