Customer Care Specialist
General Information
Position
Customer Care Specialist
Work Type
Full-time
Location
Tirana – Albania
Work Mode
On-Site
Duties and Responsibilities
- Interact with customers through various communication channels to ensure a positive customer service experience.
- Accurately identify and assess customer requests and complaints to provide appropriate support.
- Manage and handle customer complaints, ensuring they are resolved promptly, efficiently, and within the established timeframes.
- Enter, process, and update data in the system.
- Explain the terms and additional services included in customer contracts.
- Escalate cases and liaise with other company departments.
- Clarify and verify payments.
- Scan and archive physical contracts.
- Collect customer feedback to better understand their needs and identify opportunities for service improvement.
Main Criteria
- Excellent communication skills.
- Persuasion and influencing skills.
- Ability to work under pressure and handle high workloads.
- Problem-solving skills.
- Ability to communicate through various channels.
- Ability to accurately understand customer requests and complaints.
- Ability to handle and resolve complex situations.
- Basic computer skills.
- Knowledge of English; knowledge of Italian is also preferred.
All interested candidates are kindly requested to submit their CV via email to: hr@digicom.al
* Only shortlisted candidates will be contacted.
* All applications will be treated with confidentiality according to Law No. 9887 on “Protection of Personal Data”.