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Accessibility Statement

Information on the accessibility of services and methods of assistance for users

Introduction

This Accessibility Statement outlines the measures that Digicom sh.a. has undertaken to guarantee equal access to its services and digital platforms.

The document aims to inform users about the current level of accessibility, as well as the available ways to request assistance or submit complaints.

Commitment to accessibility

Digicom sh.a. offers internet services and communication solutions for individuals and businesses in Albania. The company is dedicated to creating an inclusive digital environment where every user can access information and services without barriers.

Accessibility is considered a fundamental element of service quality and the sustainable development of the company.

Purpose and legal basis

This statement is drafted in accordance with the legal and regulatory framework in the Republic of Albania, including:

  • Law no. 97/2013 "On audiovisual media in the Republic of Albania", as amended
  • The Broadcasting Code and relevant bylaws
  • The requirements and guidelines of the Audiovisual Media Authority (AMA)

Digicom is committed to complying with these provisions and continuously improving compliance with current standards.

Scope of application

This statement applies to:

  • The official website of Digicom.
  • Online customer services and platforms.
  • Digital content published by the company.

Accessibility features

To improve the use of digital platforms, Digicom has implemented a range of features:

Visual adaptation

  • Different display modes (standard, dark mode, high contrast)
  • Options for adjusting text size

Structure and navigation

  • Clear organization of content
  • Simplified navigation for more intuitive use

Assistive functions

  • Options for audio reading of content (where available)
  • Assistive elements for page orientation

Support and customer services

Digicom offers support to ensure that all customers have full access to services.

General support

  • Assistance from trained staff
  • Clear information on contracts and services
  • Technical support as needed

For users with visual impairments

  • Structured and readable information
  • Detailed explanations through communication channels

For users with hearing or communication difficulties

  • Communication through written channels (email and digital platforms)
  • Handling of requests without the need for voice communication

For users with mobility limitations

  • Activation and management of services online
  • Remote support and on-site installation

Staff training

Digicom staff is periodically trained to guarantee equal treatment of customers and to understand the specific needs of users with disabilities.

Contact and complaints

For any difficulty in using the services or for a request for information in an alternative format, you can contact us:

Right to appeal

If you are not satisfied with the response received from Digicom, you have the right to file a complaint with the Audiovisual Media Authority (AMA), in accordance with current legislation.

Continuous improvement

Digicom is committed to the continuous improvement of accessibility by:

  • Updating existing functionalities
  • Adopting new technological standards
  • Periodically reviewing this statement