Customer Care Specialist
General Information
Position
Customer Care Specialist
Work Type
Full-time
Location
Tirana – Albania
Work Mode
On-Site
Duties and Responsibilities
- Interacting with customers through various communication channels to ensure a high-quality customer service experience.
- Accurately identifying and assessing customer requests/complaints in order to provide appropriate support.
- Managing and handling customer complaints, ensuring they are resolved quickly, efficiently, and within the defined timeframes.
- Entering, processing, and updating data in the system.
- Explaining and informing customers about the terms and additional services of the contract.
- Escalating cases and collaborating with other departments within the company.
- Clarifying and verifying payments.
- Scanning and archiving physical contracts.
- Collecting customer feedback to better understand their needs and identify opportunities for service improvement.
Main Criteria
- Strong communication skills.
- Persuasive skills.
- Ability to work under pressure and handle high workloads.
- Problem-solving skills.
- Ability to use various communication channels.
- Ability to accurately understand customer requests and complaints.
- Ability to handle complex situations and resolve them effectively.
- General knowledge of PC usage.
- Knowledge of the English language; Italian is considered an advantage.
All interested candidates are kindly requested to submit their CV via email to: hr@digicom.al
* Only shortlisted candidates will be contacted.
* All applications will be treated with confidentiality according to Law No. 9887 on “Protection of Personal Data”.