• When your line is often disconnected, first check where the disconnection took place:
  • in Wireless
  • in Lan
• If there is a disconnection in the wireless and in LAN, the lights of the device are verified if there is a change in the lights during the disconnection or not?
• If the lights turn off and on, there may be a problem with the power supply or outlet.
• If the lights of the device do not change at all and there is disconnection, as in LAN as in wireless, then you should note:
• How long does it take to break up?
• The name of the wireless disappears completely, the device clogs and must be reconnected?
• The wireless name does not disappear and there is no access?
• The wireless name results in ! yellow and gives tab “no internet access”

* In each of the above cases, a preliminary restart is performed and this information is given to technical support for a more detailed investigation.

• If the disconnection is noticed in the wireless, the wlan light is verified if it is on and there is a disconnection. If it is not on, check the Wlan button on the back of the device because it may be disabled.
• If it is switched on and there is a disconnection, verify with another network, with 3G or 4G there is a disconnection, if there is still a disconnection, call customer care at 045 600 110.
• If only the name Wireless Digicom has disconnection, then the verification is done:
• How long does it take to break up?
• The name of the wireless disappears completely, the device is disconnected and must be reconnected?
• The wireless name does not disappear and there is no access?
• The wireless name results in ! yellow and gives tab “no internet access”
• You must do Forget this Network from the mobile phone (or the device you are using), verify another device in the environment to see if it is the same situation only with that device or with all the devices that use wireless.
• Give this data to Customer Care at 045 600 110 for a more detailed investigation.

• If you notice that you don’t get the right speed, a verification check is done if you don’t get it in Lan or wireless.
• If the speed does not come to LAN, the number of connected devices is first verified.
• Rule number 1 for modem speed testing is with 1 device connected to the network, since the more connected devices that carry traffic, the line is divided into many devices connected to the modem.
• It is verified if the network card supports the speed for which you signed the contract
• The processor of the device connected to lan is verified if it is in the correct parameters
• It is verified that the LAN cable is 4-wire or 8-wire, if it supports the speed of the package?
• Download the Speedtest by ookla application and the speed is realized by the application because the web may not give the correct value

* Attention, the server must be selected Digicom Server to get the correct value. The application must be from the ookla international licensed site. Speedtest can be done from the speetest.digicom.al website or by logging into Digicom UP.

*Caution and in LAN devices, other devices in the environment must be deactivated.

For any other case other than this, contact customer care at 045 600 110 for more detailed instructions.

• If you notice that you do not have internet, see that you do not have wireless or LAN internet.
• If you don’t have wireless internet service, no website or application opens, you should try with 3G or 4G network if they open.
• If only with our network there is no access, you should call customer care at 045 600 110.

• First, the number of connected devices is verified.
• The correct speedtest according to the package will come if the test is performed with 1 device connected to the network.
• After making sure that there is only 1 device connected to the network, download the speedtest application from the international site speedtest by ookla and from there the speed test is performed.

*Attention, you need a Digicom server.

• • Svery important, make sure that Bluetooth is deactivated from Settings, as well as that devices that operate in the 2.4 GHz band are turned off, as they interfere and affect the value and performance of wireless, such as microwaves or other modem routers that operate in 2.4 GHz.
  • If after these tests the speed does not come, try to perform the speedtest on another device, to see if there is a difference or not, since different mobile phones have different wireless network cards and in this way they can be connected in different ways.
  • If after these tests the rescue does not come according to the contract, call customer care at 045 600 110.

You must call Customer Care at 045 600 110 and a relevant person will guide you over the phone on how to access the device.

Your invoice contains the main data such as:

• The package you have
• Value you pay
• Date of payment

The service is currently activated. In the event that you make the payment and the service is not activated, please call customer care at 045 600 110

When you make the payment, you will receive an SMS notification on your phone.

Yes, payment can be made online by clicking https://client.digicom.al/login or https://digicom.al/paguaj-tani/

If you do not make the payment within the last day of the month, your service will be terminated. You must make the payment for the service to be reactivated.

You have until the last day of each month to make the payment, during this time you can make the payment when you have the opportunity.

The deadline for payment is the last day of the month.

You can pay the bill at the following points:

• Digicom UP Credit card/Paypal https://client.digicom.al/login
• Digicom Stores
• Branches of the Albanian Post
• Easy Pay
• Unionnnet Points – Western Union

For payments made online, the commissions coming from the card you are using are applied.

Your bill changes this month because, in addition to the basic internet package, you may have added:

• Additional package with TV
• Extra date
• Phone package
• Additional equipment for the Internet

You can view the bill by visiting the Bills and Payments menu in your Digicom Up account https://client.digicom.al/login

• You must do a physical restart of the modem and the Digicom TV device and make sure that the Digicom TV device is put to work after the internet service from the modem has arrived.
• Check the HDMI port if it is connected to the device or not.
• Make sure that the Digicom TV device is turned on and receiving service from the modem, verify that the LAN light corresponding to where the Digicom TV device is connected is lit.
• Check the source that receives TV power.
• Make sure that the remote control is functional.
• In case these verifications are done and again there is no service at Digicom TV, you should call customer care at 045 600 110

• In this case, after the above action is taken, please change the channel, if it does not work again, it must be verified by customer care at 045 600 110.

• In this case, after the above action is taken, please change the channel, if it does not work again, it must be verified by customer care at 045 600 110.

• In this case, check the power supply and the plug, please change the plug and the power supply

• In this case, check the batteries, if they are OK, then the problem is with the remote control and should be checked by the Digicom service, where you can call 045 600 110 to get more information about the Digicom service.

• You must verify the physical connection modem – fixed phone if it is in order and if the wire light is on. A physical restart of the modem is performed.
• If there is no signal again, you should verify the telephone line, is the wire light on and if it is possible to change it

• Verify the physical connection modem – fixed phone if it is OK and if the wire light is on.
• Do a physical restart of the modem. If you cannot make a call again, you should call customer care at 045 600 110 and provide more detailed information such as:
• Where you can’t make calls, what country do you have?
• Is the country you are looking for included in your phone package?
• Is there a balance of minutes?
• If after these verifications you are unable to make a call, you must notify customer care at 045 600 110.

• Verify the physical connection modem – fixed phone if it is OK and if the wire light is on.
• Do a physical restart of the modem. If you cannot make a call again, you should call customer care at 045 600 110 and provide more detailed information such as:
• Where you can’t make calls, what country do you have?
• Is the item you are looking for included in the phone package you have?
• Is there a balance of minutes?
• If after these verifications you are unable to make a call, then you must notify customer care at 045 600 110.